Refund policy

Return and Refund Policy

Effective Date: September 11, 2026

Thank you for shopping at avendika.shop. We want every customer to shop with confidence. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund policy.

30-Day Free Returns & Exchanges

We offer 30 days of free returns and exchanges from the date your order is delivered.

To qualify for a return or exchange:

  • The item must be returned within 30 days after delivery.

  • The item should be unused, unworn, and in its original condition whenever possible.

  • The item should include original packaging and accessories if applicable.

  • Proof of purchase or your order number is required.

Free Return Shipping

Eligible returns and exchanges include free return shipping.

Please contact our customer support team before returning any item. We will provide the correct return instructions.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Order number.

  • Description of the issue.

  • Clear photos of the product and packaging.

We will provide a replacement, exchange, or full refund at no additional cost.

Refund Process

After receiving and inspecting your returned item, we will notify you once your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution or payment provider to complete the refund process.

Exchanges

We offer free exchanges for eligible products within the 30-day return period.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or customized products.

  • Final-sale items clearly marked as non-returnable.

  • Items damaged due to misuse, improper installation, or normal wear after delivery.

Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank.

If you still need assistance, contact us using the email below.

Contact Us

Customer Support Email: maverickarleth9942@outlook.com

We typically respond within 24–48 business hours.